The Design Goddess

General

The most frequent questions answered.

Online

Head over to our “Services” page and then select the service you’d like to place an order for. Fill in the required fields and then head to checkout. Once you’ve checked out and made payment, you’ll receive an email with your order details with instructions on which information you’ll be required to submit.

Only methods available in your country will be visible to you at checkout.

Direct Bank Transfer or EFT
Payments can be made directly into our FNB Bank account. 

PayPal
You can checkout using PayPal or request our PayPal Me link.
Accepted currencies are US dollar (USD), Australian dollar (AUD), Brazilian real (BRL), British pound (GBP), Canadian dollar (CAD) and Euro (EUR)

Payfast
Checkout using funds from your bank account with PayFast’s 100% secure Instant EFT payment method

For orders over R4000/$300, you’ll automatically receive the option to make a 50% deposit. For orders of less than R4000/$300, full payment is required upfront.

Once we’ve settled the payment aspect, you’ll need to submit content such as logos, images, contact details and other necessary information and media. You’ll receive a detailed email regarding content and concept submissions

Only once content and concepts have been submitted will we commence work on the designs.
When your designs are completed, we’ll submit them to you and you can request changes or revisions be made. 
If your payment has not yet been made in full (if you’ve only paid a 50% deposit), all your designs at this stage will contain a light watermark until final revisions have been approved (and payment has been made) at which point, you’ll be required to make the remainder of your payment. Your final designs will then be released to you in the requested formats with no watermark. 

PNG, PDF, SVG or PSD Depending on the design.

This is specific to different services. Generally, you’ll receive your designs within 4-7 Business days from when we’ve successfully received ALL your content and concepts.

Don’t stress babe, we’ve got you. For a small rush fee, we’ll let you choose your project deadline and submit the work to you by or before then. This depends on how full our production schedule is at the time.
For urgent orders, please email our Boss Bae  at bossbae@designgoddess.co.za as opposed to placing an order through the site. Make sure to include all necessary details regarding your project like deadlines, your requirements etc. to save time.

We’d love to hear your voice bae! Unfortunately, it’s gonna cost ya.

You can make a booking for a virtual consultation on our website and any invoice that’s issued as a result of the consultation will be discounted by the consultation fee.

But email is always free! (:

Consider it a date 😉
Physical consultations are charged at a non-refundable fee of R500, payable up to 48 hours in advance. These will only be conducted within the following areas: Fourways, Sandton, Bryanston, Midrand or Waterfall at a mutually agreed upon location.

As luck would have it, we do. For an additional fee, we’ll have your final designs printed. The order will only be sent out to our print partner once you’ve double (triple) checked and then approved the final design. We’ll notify you once the print process is complete -typically after 3-7 business days- and then have them delivered to your doorstep via courier within 2-3 business days.

At current, our option to print and deliver business cards is only available to our clients residing in South Africa but we have HUGE plans to expand within the next few months.

As luck would have it, we do. For an additional fee, we’ll have your final designs printed. The order will only be sent out to our print partner once you’ve double (triple) checked and then approved the final design. We’ll notify you once the print process is complete -typically after 3-7 business days- and then have them delivered to your doorstep via courier within 2-3 business days.

At current, our option to print and deliver business cards is only available to our clients residing in South Africa but we have HUGE plans to expand within the next few months.

Websites

The most frequent web design related questions answered.

All information must be provided in text format and uploaded via our website or sent via email. within 4 days of making payment. Please prepare this information BEFORE placing an order.

  • A professional logo (preferably) with a transparent background in PNG or SVG format.
  • Colour Palette suggestions, reference links & design specifications.
  • Your requested domain name (.com, .co.za etc.)
  • Business contact Details & all social media handles
  • Delivery policy, prices & timeframe
  • FAQ’s & Terms and Conditions
  • An about paragraph of about 500 words is recommended but not required.
  • Payment methods you’d like to use on your website
  • Product names & 2-3 images per product
  • Product descriptions, sizes and prices
  • High quality, professional images we can use across the website. If stock images are required, please submit them.

NO. We cannot begin a website without any content/ media as well as an idea of how your business will operate online . We advise that you only begin the order process once you have your products in hand and have received your product images, established prices, your company policies and shipping methods etc.

To put it simply, a domain name refers to the name of a website/ the name that forms part of the “URL” that people will type into their search bars in order to be directed to your website. This will typically be the name of your brand/ your business and can also be used as the basis to create email addresses for your brand. For example, if you were to purchase the domain “yourbrand.co.za”, it can be used for your website (www.yourbrand.co.za) and email addresses (info@yourbrand.co.za). Our domain is designgoddess.co.za and we use it for all of our email accounts like info@designgoddess.co.za.
Pretty simple, right?

Now for the hosting aspect. Web hosting refers to the service that makes your website accessible on the World Wide Web. Typically, web hosting services will be purchased from the same company from which you’ve registered your domain.

And yes, both of these are completely necessary for us to create your website. 

 

Yes, we do. If you choose to let us handle your domain management and website hosting, we’ll complete the necessary registrations with the proper authorities in your name (you’ll be the owner) and pay the fees on your behalf. If you haven’t yet found a hosting solution then look no further. We offer a free domain, domain management and free web and email hosting for a year in each of our web design packages. 

You’ll be required to pay an annual renewal fee for your domain which will cost R490/$40. We’ll notify you beforehand when the yearly renewal fee is almost due. Failure to make annual payment for the renewal of your domain could result in its expiration.

Web design is admittedly a lesson in patience- this is our slick way of saying that while typically, it takes between 7-14 business days for websites with no e-commerce stores and between 14-21 days for e-commerce websites, it will probably take just a little while longer. We need to factor in things like content creation and submissions, revision rounds and adjustments so keep in mind that it greatly depends on the size of the project.

That being said, we’ll always try and submit the project to you even before the initial deadline.

Once your website is complete and fully paid for, you’ll receive a series of tutorials with instructions on how to update your products, put items on sale, remove products and add new ones.

We’ve found that these processes are not too difficult to grasp for the majority of our clients but if you’d like some advance insight on the complexity levels and time requirements, you can Google “adding simple products with woocommerce”.

Absolutely. For clients who simply don’t have the time to manage their own websites, we offer website update packages. All you have to do is visit our website and add one of our “website update” packages to your cart depending on your requirements.

The list is endless but it does depend on what currencies your store is operating in and what country you’re residing in. Some of the main payment methods and gateways are:

Direct Bank Transfers

At checkout, your clients will automatically be allocated an order number and your banking details to make payment. They’ll be directed to send proof of payment to your email address or phone number. They’ll receive a reminder email with their order details and your payment instructions and you’ll receive a similar notification email with their order number and their billing and shipping details.

PayPal
Clients all over the world will be able to pay in multiple currencies using their PayPal balance or with a credit or debit card linked to their PayPal account. Unfortunately, PayPal does not yet offer support for transactions made in certain currencies including most African currencies. If you’re residing in a country that trades in a currency not supported by PayPal, you may still be able to accept payments on your website using PayPal. You’ll need a registered PayPal Business account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one

PayFast

PayFast is a leading online payment processing solution  in South Africa. They enable easy, secure and instant transfers of money to online merchants via credit and debit cards, instant EFT’s, Mobicred and more. You’ll need a registered PayFast Business account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one- note that your business must be officially registered. 

Stripe

If Stripe is supported in your country, you’ll be able to accept payments from countries across the world using credit cards and various other payment methods. You’ll need a registered Stripe account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one.