FAQ’s

General FAQ's

The most frequent questions answered.

Online

Head over to our “Services” page and then select the service you’d like to place an order for. Fill in the required fields and then head to checkout. Once you’ve checked out and made payment, you’ll receive an email with your order details with instructions on which information you’ll be required to submit on our content submissions page.

Email

Take a look at our prices available on our services page and then drop us an email at info@designgoddess.co.za to request a quotation.

Absolutely. For services costing more than R1000 ($55/ €50), you’ll be given the option to make either 50% payment or 100% payment at checkout. As per our T&C’s, you’ll be invoiced via email for the remaining 50%  of the total which will be due upon completion of the work and prior to upload to the server or release of materials with no watermark.

Once we’ve settled the payment aspect, you’ll need to submit content such as logos, images, contact details and other necessary information and media. You’ll receive a detailed email regarding content and concept submissions which can be made via our Content Submissions page

Once content and concepts have been submitted, we’ll contact you for a short consultation via phone call or video call (your preference). Only once this consultation has taken place will we commence work on the designs.
Within the allocated lead time, we’ll send you progress pictures or mood boards so you can advise if we’re on the right path. When your designs are completed, we’ll submit them to you and you can request changes or revisions be made. At this stage, you’ll also be given the option to try for a completely new concept if you’re not satisfied with the results.
If your payment has not yet been made in full (if you’ve only paid a 50% deposit), all your designs at this stage will contain a light watermark until final revisions have been approved (and payment has been made) at which point, you’ll be required to make the remainder of your payment. Your final designs will then be released to you in the requested formats with no watermark. 

We’re super sorry to hear that babe. We go above and beyond to make sure our clients are completely satisfied with the end result which is why we’ll provide you with so many design options to choose from (we always give more options than we’ve indicated) and allow for several revision rounds (we generally allow for more revision rounds than the permitted amount). Most importantly, all of our clients are offered a “start over” revision round on their first drafts. Meaning, if you’re not happy with the first design, we’ll offer you the option to try out a new concept at no additional cost. We’ve thankfully never had a client take us up on this offer but it’s always there if you need it.

Only methods available in your country will be visible to you at checkout.

Direct Bank Transfer or EFT
Payments can be made directly into our FNB Bank account. 

PayPal
You can checkout using PayPal or request our PayPal Me link.
Accepted currencies are US dollar (USD), Australian dollar (AUD), Brazilian real (BRL), British pound (GBP), Canadian dollar (CAD) and Euro (EUR)

Payfast
Checkout using funds from your bank account with PayFast’s 100% secure Instant EFT payment method

For orders of less than R1000, ($55 or €50) the entire amount is immediately due before we commence work on your designs. All orders valued at more than R1000 ($55 or €50) require a non-refundable
advance payment of 50% of the total before the work commences. The remaining 50%  of the total will be due upon completion of the work and prior to upload to the server or release of materials with no watermark. Accounts not paid within 10 days from this date will be subject to an additional R100 levy every 20 days until full payment including the levy has been received. All content provided by The Design Goddess to the client will be watermarked and remains the property of The Design Goddess until 100% of the funds have been cleared into our account.
Publication and/or release of work done by The Design Goddess on behalf of the client, may not take place before funds have cleared.

Your designs will be presented to you in all the requested (and appropriate) formats. You can always request your designs in different formats and we’ll provide them to you in those formats at no extra cost.

For example, for logos, you’ll get your content in EPS (vectors), jpeg, png, or a word file that works like clipart. But if for example, you later on need it as an svg, we can accomodate for that too.

For email signatures, you’ll receive them as image files, HTML signatures and so forth.

This is specific to different services. Generally, you’ll receive your designs within 2-5 Business days from when we’ve successfully received your funds but we’ll always let you know when you’re placing your order.

 

Don’t stress babe, we’ve got you. For a small rush fee, we’ll let you choose your project deadline and submit the work to you by or before then. This depends on how full our production schedule is at the time.
For urgent orders, please email our Boss Bae  at bossbae@designgoddess.co.za as opposed to placing an order through the site. Make sure to include all necessary details regarding your project like deadlines, your requirements etc. to save time.

Consider it a date 😉
If you reside in Johannesburg, South Africa, you can arrange to meet up with our Boss Bae via email at bossbae@designgoddess.co.za  

For clients residing in other parts of the world, we can arrange a video chat on your prefered platform.

As luck would have it, we do. For an additional fee, we’ll have your final (chosen) business card design printed. The order will only be sent out to our print partner once you’ve double (triple) checked and then approved the final design. We’ll notify you once the print process is complete -typically after 3-7 business days- and then have them delivered to your doorstep via courier within 2-3 business days.

At current, our option to print and deliver business cards is only available to our clients residing in South Africa but we have HUGE plans to expand within the next few months.

Web Design FAQ's

The most frequent web design related questions answered.

To put it simply, a domain name refers to the name of a website/ the name that forms part of the “URL” that people will type into their search bars in order to be directed to your website. This will typically be the name of your brand/ your business and can also be used as the basis to create email addresses for your brand. For example, if you were to purchase the domain “yourbrand.co.za”, it can be used for your website (www.yourbrand.co.za) and email addresses (info@yourbrand.co.za). Our domain is designgoddess.co.za and we use it for all of our email accounts like info@designgoddess.co.za.
Pretty simple, right?

Now for the hosting aspect. Web hosting refers to the service that makes your website accessible on the World Wide Web. Typically, web hosting services will be purchased from the same company from which you’ve registered your domain.

And yes, both of these are completely necessary for us to create your website. As luck would have it, we happen to offer a pretty awesome hosting package to all of our web design clients.

 

Yes, we do. If you choose to let us handle your domain management and website hosting, we’ll complete the necessary registrations with the proper authorities in your name (you’ll be the owner) and pay the fees on your behalf. If you haven’t yet found a hosting solution then look no further. We offer a free domain, domain management and free web and email hosting for a year in each of our web design packages. 

You’ll be required to pay an annual renewal fee for your domain which will cost between R200-R400 (roughly $15/ €10) depending on which domain you’ve purchased. The payment can be made to us and then we’ll pay it on your behalf to the correct authorities. We’ll notify you beforehand when the yearly renewal fee is almost due. Failure to make annual payment for the renewal of your domain could result in its expiration- meaning that it may be purchased by someone else.

After the first year, you’ll also be required to start making payments for website and email hosting which can be done on an annual basis (roughly R500 per year but subject to change without prior notice) or a monthly basis (roughly R50 per month but subject to change without prior notice).
You’ll be notified in advance via email when it’s almost time to start remitting payment for email and website hosting. Failure to make payment for email and website hosting after the first year could result in the temporary suspension of your email and website services (meaning easily avoidable but extremely expensive downtime that could result in the loss of sales). Continued non-payment could eventually result in the permanent removal of your website from our servers. 

Absolutely. For services costing more than R1000 ($55/ €50), you’ll be given the option to make either 50% payment or 100% payment at checkout. As per our T&C’s, you’ll be invoiced via email for the
remaining 50%  of the total which will be due upon completion of the work and prior to upload to
the server or release of materials with no watermark.

Web design is admittedly a lesson in patience- this is our slick way of saying that while typically, it takes between 7-14 business days for websites with no e-commerce stores and between 14-21 days for e-commerce websites, it will probably take just a little while longer. We need to factor in things like content creation and submissions, revision rounds and adjustments so keep in mind that it greatly depends on the size of the project.

That being said, we’ll always try and submit the project to you even before the initial deadline.

We offer monthly site update packages for brands that regularly need to update their clients with new information or new products. Please do note that our monthly packages are not mandatory for clients who need to make updates to their sites. We are more than willing to empower you with the tools that you need to make necessary (small) updates and amendments to your site. At no additional cost, our clients may watch (or request) video tutorials and instructions within certain parameters that will guide them in making the changes to their sites themselves. Those parameters are as follows:

-The changes that they would like to make can be done so within a 5-7 minute tutorial video.

-The changes that they would like to make do not require any changes to the coding or core of the site.

-Tutorial videos may only be requested once the client has made payment in full for their website.

-Tutorial videos can only be requested within the allocated time frame for support per the terms of their web design package.

 

Our standard web design package includes:

  • Design of a responsive , SEO friendly (Search Engine Optimized) website with anything between 3 to 5 pages
  • Website & email hosting for 1 year (a contract which is renewable yearly)
  • Web & email hosting support for 1 year
  • Domain registration and management
  • A free domain which is subject to an annual renewal fee of R200
  • Site maintenance and updates for up to a month after the completion of your site
  • Training and tutorials on basic site management

E-Commerce websites are priced separately 

 

Our basic online store integration fee includes:

  • Design of a responsive , SEO friendly (Search Engine Optimized)  E-Commerce website with anything between 3-5 pages
  • Website & email hosting and support for 1 year (a contract which is renewable yearly)
  • Domain registration and management
  • A free domain which is subject to an annual renewal fee of R200
  • 5 email accounts @ your domain
  • Site maintenance and basic updates for up to 1 month after the completion  or publication of your site
  • Training and tutorials on basic site and store management
  • The integration of an online store to your WordPress Website using WooCommerce
  • Payment gateway integration (like PayFast and PayPal)
  • A maximum of 30 products added to your website- additional products can be added at a fee or we can provide you with free video tutorials on how to upload more products yourself.
  • The option of having a basic paid bookings system to your website
  • videos 

The list is endless but it does depend on what currencies your store is operating in and what country you’re residing in. Some of the main payment methods and gateways are:

Direct Bank Transfers

At checkout, your clients will automatically be allocated an order number and your banking details to make payment. They’ll be directed to send proof of payment to your email address or phone number. They’ll receive a reminder email with their order details and your payment instructions and you’ll receive a similar notification email with their order number and their billing and shipping details.

PayPal
Clients all over the world will be able to pay in multiple currencies using their PayPal balance or with a credit or debit card linked to their PayPal account. Unfortunately, PayPal does not yet offer support for transactions made in certain currencies including most African currencies. If you’re residing in a country that trades in a currency not supported by PayPal, you may still be able to accept payments on your website using PayPal. You’ll need a registered PayPal Business account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one

PayFast

PayFast is a leading online payment processing solution  in South Africa. They enable easy, secure and instant transfers of money to online merchants via credit and debit cards, instant EFT’s, Mobicred and more. You’ll need a registered PayFast Business account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one- note that your business must be officially registered. 

Stripe

If Stripe is supported in your country, you’ll be able to accept payments from countries across the world using credit cards and various other payment methods. You’ll need a registered Stripe account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one.

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